We know that when searching for the right Early Learning Centre, there will always be any questions about the services that we provide and our curriculums at our centre. We understand that these questions are paramount in ensuring that you select the right learning environment for your child and your family.
Please take a look through below FAQs; these are the most commonly asked questions going through these processes. If you cannot find the answer to your question, or have a more tailored question specific to your child and family, please feel free to complete our enquiry form and you will be contacted directly about any of your questions.

When choosing the right child care arrangements for you and your family you should:
Have a clear picture of what you want for your child

  • What sort of social and cultural experiences do you want for your child while they are in care?
  • Would your child be happier in a smaller, more ‘home like’ environment or in a larger group, so that they can mix with more children?
  • If your child is approaching school age, would you prefer for them to be in care with children who they might be going to school with in the future?

Think about how formal care is going to fit into your child’s and your day

  • Does your child have siblings? Would you prefer to have them spend more time together and support one another in the same caring environment or do you want them to spend time independently, with children their own age?
  • Is it easier for you to have your child care and early learning service closer to your home, your place of work or perhaps an older sibling’s school?
  • Will you need formal care every day of the week or just occasionally on some days or for only a few hours? Can you mix-and-match formal care with other regular arrangements such as trusted friends or family members?

Speak with the director or educators before making a decision

  • Call your preferred child care and early learning service
  • Confirm places are available for the times and days you need
  • Arrange a visit to the service

Ask a variety of questions:

  • How will I know what activities my child has done that day?
  • What is the sleeping routine like in my child’s room?
  • How will my child’s heritage be incorporated in the education programme?
  • How does the service reflect the community in which it is located?

Look at the indoor and outdoor areas of the service:

  • Is it clean and safe?
  • Is it welcoming?
  • Does it meet your child’s needs?
  • Meet the educators at the service and make sure you and your child feel comfortable interacting with them

More information on choosing a quality child care service can be found in the Child Care Fact Sheets

You may already know of child care services in your local area.
With the Find a Child Care Service and A-Z search function you can search for approved child care services such as Long Day Care, Family Day Care, In Home Care and Outside School Hours Care. You can also find a range of information about the child care services such as fees, services offered, vacancies, contact details and map locations.
We suggest contacting the service directly to confirm the service’s information including fees and vacancies and to arrange a time to visit the child care service to ensure it meets your needs.
Note: If you are eligible for CCB at zero rate or more you will be automatically assessed for CCR by the Department of Human Services (DHS).

Some child care services advise the department of their standard fees and these are displayed on MyChild website. To find the fees for services in your local area, please use the search options on this site.
You can search by care type and postcode or suburb, or alphabetically via our A-Z search page.

The decision to charge a fee is a commercial decision made independently by the individual child care service provider. There are several factors that influence the child care fees charged by the child care and early learning services.
Every service is different and provides different levels of service. Some provide meals, nappies and educational activities while others don’t. Factors such as the location of the service also impact on the fees charged. All of these varying factors mean that not all services fees will be the same.
To find the child care service fees provided by the child care services, you can use the ‘Find a child care’ search facility available on the MyChild website.

Many child care and early learning services charge for public holidays because child care workers, like most employees, are entitled to be paid for public holidays when they would otherwise be at work.
Charging practices are commercial decisions made by child care service providers and the Government has no legal capacity to intervene in these decisions.

Many child care and early learning services offer meals throughout the day, including morning tea, lunch and afternoon tea. The types of meals will vary from service to service.
If a child care and early learning service does not offer meals, then families will need to provide their own.
When deciding on the type of care that is best for your child, there are a number of other questions you may want to ask. For more information on choosing the right child care and early learning service for your family visit the What are my child care options? page of this website.

Child care service providers are required to provide anticipated vacancy information to the Department of Education and Training every week.
Child care places are reported when a service can’t fill the vacancy from their waiting list.
The vacancy information displayed on the MyChild website comes directly from the vacancy information provided by the child care and early learning services. The vacancy information from the child care and early learning services are updated on the MyChild website four times a week.

Child Care Benefit approved child care services provide their vacancy information on a weekly basis. The searchable database available on the MyChild website displays contact details and vacancy information for all Child Care Benefit approved services. You can find child care services by care type and postcode or suburb using the ‘Find a child care service' search facility, or alphabetically via our A-Z search page.

Sometimes, in areas such as rural and remote communities or disadvantaged areas, there may be few or even no services. The Government provides direct funding to around 330 different types of child care services throughout Australia.
Family Day Care is another option for families to consider. This provides flexible care and development activities in the safe, nurturing environment of the educator’s own home. Child Care Benefit (CCB) and Child Care Rebate (CCR) are available to eligible families who use Family Day Care.
In Home Care is also designed to meet the needs of those for whom other types of approved care are not suitable. Unlike other types of child care, only children who meet certain eligibility criteria can receive In Home Care, including children who live in a rural or remote area. If an In Home Care service determines that you meet the eligibility criteria, they provide an educator to care for your children in your own home. Have a look at the MyChild website, which provides information on over 15,000 CCB approved services.
To locate In Home Care services or a Family Day Care scheme operating in your area, try the Child Care Search. For additional information see - What are my child care options?
You can type in your postcode or suburb and bring up a list and map of all services in the area. You can also contact the Child Care Access Hotline on 1800 670 305.

As centre based services generally operate within standard work hours (7 am - 6 pm) care for children outside these hours can be harder to locate.
Family Day Care offers more flexibility around hours of operation. This can make it more suitable for families not working standard hours. Family Day Care can provide overnight care, irregular or casual care and weekend care.
In Home Care is also designed to meet the needs of those for whom other types of approved care are not suitable. Unlike other types of child care, only children who meet certain eligibility criteria can receive In Home Care, including children who live in a rural or remote area. If an In Home Care service determines that you meet the eligibility criteria, they provide an educator to care for your children in your own home.
To locate In Home Care services or a Family Day Care scheme operating in your area, try the Child Care Search. For additional information see - What are my child care options?.